Cancellation Policy

This policy explains how order cancellations work for Golden Dragon’s food home delivery service.

Before Preparation

Orders can be cancelled or modified within 5 minutes of placement, subject to kitchen confirmation that preparation has not yet started.

After Preparation

Once the kitchen has started preparing your order, cancellations are not possible.

Refund Eligibility on Cancellation

If your order is cancelled within the 5-minute window and the kitchen confirms preparation had not started, and payment has already been processed, you’re eligible for a full refund. See our Refund Policy for full refund details.

Live Catering Bookings

Cancellations for live catering bookings (weddings, corporate events, private parties) are handled individually based on your event date and booking details. Please contact us directly as early as possible if you need to cancel or reschedule a catering booking.

Contact Us

For cancellations or refund questions, contact our customer support team:

• WhatsApp / Phone: 0300-2734680
• Phone: 0321-2172166

Note: our cancellation policy may vary depending on individual circumstances.