Refund Policy
This policy explains how we handle refunds for online food orders, whether paid online or by cash on delivery.
General Policy
Food that has been consumed cannot be exchanged or refunded. However, if you have a genuine complaint about your order (e.g. wrong item, quality issue), please contact us as soon as possible. In some cases, our rider will collect the food in question, and a refund or exchange will be issued based on the circumstances.
Golden Dragon’s decision on any refund or exchange is final, based on feedback gathered from the client, the delivery rider, and our support team.
Full Refunds
You’re eligible for a full refund if:
- Your order is cancelled within 5 minutes of placement, and the kitchen confirms it had not yet started preparation, and
- Payment has already been processed
See our Cancellation Policy for full details on order cancellation timing.
Partial Refunds
A partial refund may be issued at our discretion if your order arrives significantly delayed or incorrect.
Delivery Failure
If a delivery fails due to an error on our end (kitchen or dispatch mistake), we’ll arrange either a refund or a re-delivery of your order.
Live Catering Bookings
Refunds for live catering bookings are handled individually based on the specifics of your booking, deposit, and the timing of any cancellation. Contact us directly to discuss a live catering refund request.
Contact Us
For refund requests or order issues, contact our team:
- WhatsApp: 0300-2734680
- Phone: 0321-2172166
Note: refund outcomes are assessed case by case and may vary depending on the situation.
