Shipping Policy
This Shipping Policy explains how Golden Dragon handles delivery for online food orders.
Delivery Area
We deliver across Karachi. Coverage and availability can vary by neighbourhood — if you’re outside our active delivery area, this will be indicated at checkout.
Delivery Time
We prepare and dispatch every order as soon as possible after it’s placed. Exact delivery time can vary depending on order volume, traffic conditions, weather, and distance from our kitchen, so we’re not able to guarantee a fixed delivery window. We aim to get hot, fresh food to you as quickly as we safely can.
Delivery Fee
Delivery fees vary based on your location and distance from our kitchen. The applicable fee for your address will be shown at checkout before you confirm your order.
Minimum Order Amount
A minimum order amount applies to delivery orders. [Amount to be confirmed] The minimum, if any, will be shown at checkout.
Order Tracking & Confirmation
Once your order is placed, you’ll receive a confirmation by email, SMS, or on-screen message. If anything about your order needs clarification, our team may contact you directly using the details provided at checkout.
Delivery Conditions
Please ensure someone is available to receive the order at the address and time provided. Our delivery rider will deliver to the main entrance of the address given; entry further inside the property is only made with both the rider’s and your agreement.
If no one is available to receive the order at the time of delivery, we’re unable to issue a refund for that order.
Delivery Delays
While we do everything we can to deliver on time, delivery may occasionally be delayed by traffic, weather, or unforeseen circumstances. In rare cases, delivery to certain areas may be temporarily paused for safety reasons — we’ll let you know if this affects your order.
Live Catering Deliveries / Setup
Live catering bookings are arranged separately and are not covered by this delivery policy. For live catering, our team coordinates arrival time, setup, and on-site cooking logistics directly with you when you book — see our Live Catering page or contact us on WhatsApp to arrange.
Questions?
If you have questions about a delivery, contact us:
- WhatsApp: 0300-2734680
- Phone: 0321-2172166
